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data protection

1. General Information
This Privacy Policy informs you about the nature, scope, and purpose of processing personal data on our website and in connection with our services.
We treat your personal data confidentially and in accordance with statutory data protection regulations and this Privacy Policy.

Controller: Holmundo, Die Anders.Denker gmbH, Nina Beranek, Haberzelgweg 17A, CH 3652 Hilterfingen
Email: correo@holamundo.ch
Phone: +41 31 961 16 40

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2. Data We Collect

We collect personal data when:

  • You book a trip or travel experience

  • You purchase merchandise

  • You subscribe to our newsletter

  • You contact us via email or form

The types of data we collect may include:

  • Full name

  • Email address

  • Postal/shipping address

  • Billing address

  • Phone number

  • Payment details (processed securely via third-party providers)

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3. Purpose and Legal Basis of Processing

We process your data to:

  • Fulfill our contractual obligations (Art. 6(1)(b) GDPR)

  • Comply with legal obligations (Art. 6(1)(c) GDPR)

  • Communicate with you (Art. 6(1)(a) or (f) GDPR)

  • Send marketing emails, if you have opted in (Art. 6(1)(a) GDPR)

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4. Data Sharing

We share personal data only when necessary and only with:

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping/logistics services for merchandise delivery

  • Travel partners, such as local guides, accommodation providers, or coordinators, to manage your travel booking

  • IT service providers who support our website and data management

These third parties are contractually obligated to handle your data securely and in accordance with GDPR requirements.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze user behavior and improve user experience. You will be asked for consent when you first visit our site. You can disable cookies via your browser settings. However, this may affect website functionality.

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6. Newsletter and Marketing

You may subscribe to our newsletter by providing your email address. We will send you emails only if you have explicitly consented.

You may withdraw your consent at any time by clicking “unsubscribe” in any email or contacting us directly.

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7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill contracts (travel or product delivery)

  • Comply with statutory storage periods (e.g., tax law: 6–10 years)

  • Provide customer service

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8. Your Rights

Under GDPR, you have the following rights:

  • Right of access to your data (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (“right to be forgotten”) (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object to processing (Art. 21 GDPR)

  • Right to withdraw consent at any time (Art. 7(3) GDPR)

  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise your rights, please contact us at: correo@holamundo.ch

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9. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal changes or changes to our services. Please review it regularly.

Last updated: 19.07.2025

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